1.1 ISO PRE-AUDIT
You “the Requestee” requests a Pre-Audit from us “the Auditor” on an establishment “the Hotel” by paying the Auditor the sum stated in the Pro Forma Invoice.
It is the Requestee’s responsibility to send an email to mr.alan@hospitality-audits.com to inform the Auditor that a payment has been made.
The hotel agrees to offer complimentary lodging and meals to the auditors for the Pre-Audit. All other costs will be listed in the Pro Forma Invoice, including airport parking, flights, taxis, hours and the hourly rates.
Once full payment has been made, the Auditor sends an Invoice to the Requestee and organises flights to the nearest city of the establishment to start at an agreed start date.
1.2 HOSPITALITY AUDIT
You “the Requestee” requests a Hospitality Audit from us “the Auditor” on an establishment “the Hotel” by paying the Auditor the sum stated in the Pro Forma Invoice.
It is the Requestee’s responsibility to send an email to mr.alan@hospitality-audits.com to inform the Auditor that a payment has been made.
For a Hospitality Audit, the cost is an all inclusive price which includes all costs of the Representative Guest (“Mystery Shopper”) including the hotel accommodation.
However in the event that a hotel booking of 2 nights exceeds 1,000 US dollars and/or the flight costs exceed 1,000 US dollars, an additional payment will be required
to cover the excess.
Once full payment has been made, the Auditor sends an Invoice to the Requestee and organises a Representative Guest (“Mystery Shopper”) to spend at least 2 nights at the Hotel. From the report of the Representative Guest and the collation of reviews from various hotel booking websites, a Hospitality Audit is created.
It is the responsibility and cost of the Auditor to use an international courier to deliver the Hospitality Audit to the Requestee within 3 calendar months of the final payment date. Failure to do so will result in a refund calculated as the full payment less total costs incurred by the Representative Guest which includes, but Is not limited to, airport parking, flights, taxis, hotel booking and all expenses incurred at the hotel.