Definition

The Guest Satisfaction Index value is an independent score to represent the core values of an establishment to assess its services offered to a guest to measure management performance. In effect it is quantifying guests’ satisfaction of an establishment.

It omits the influence of location, thereby assessing only the factors over which you have control.

These are

Staff

Amenities

Facilities

Cleanliness

Comfort

Value for Money

Free Wifi

Eco-friendliness