Hospitality Audit
Hospitality Audit
A Hospitality Audit is an independent report that includes
A Guest Satisfaction Index value
Comparison analysis to other hotels of the same category
The findings of a Representative Guest (“A Mystery Shopper”)
Past reviews from hotel booking websites sorted by type
A SWOT analysis
An action list of recommendations
A Hospitality Audit is the tool used to
Compare a hotel’s performance against other hotels in the same category in the same city, region and country
Rank the components that make up the overall ranking against other hotels
Give an independent review of staff members encountered by the Representative Guest
Highlight strengths and weaknesses leading to threats and opportunities – the SWOT analysis
Identify a list of suggested recommendations for improvement
Measure the performance of a General Manager based on guest satisfaction
To see a sample of an Hospitality Audit, Click here
Note: A General Manager who improves the ranking of a Hotel becomes highly marketable in the hospitality sector and is likely to be head hunted.
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